Terms of Service

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Withdrawal period: the period during which the consumer may exercise the right of withdrawal from the contract;

Consumer: a natural person who does not act for purposes related to a trade, business, craft, or profession, and who enters into a distance contract with the trader;

Long-term contract: a distance contract concerning a series of products or services with obligations spread over time;

Right of withdrawal: the consumer’s right to withdraw from a distance contract within the withdrawal period;

Trader: a natural or legal person who offers products or services to consumers remotely;

Distance contract: a contract concluded between the trader and the consumer through the exclusive use of one or more means of distance communication;

CESOP: the Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Trader

Company name: Medolce
Chamber of Commerce number (KvK): 95661859
VAT number: 867228799B01
Customer service email address: info@medolce.com
Registered address: Middelburg, Oude Vlissingseweg 87

Article 3 – Scope of Application

These general terms and conditions apply to every offer made by the trader and to every distance contract concluded.
Before the contract is concluded, these terms and conditions are made available electronically or by another appropriate means.

Article 4 – Offer

Offers are non-binding. The trader reserves the right to modify the offer.
The offer clearly specifies the total costs, including shipping costs, customs duties, and any additional fees charged by the postal service or courier.

Article 5 – Contract

The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
The trader will promptly confirm receipt of the order by email.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the product, without providing any reason.
The costs of returning the goods are borne by the consumer.

Article 7 – Costs in the Event of Withdrawal

The trader will refund all payments within 14 days of withdrawal, provided that the product is returned in its original and undamaged condition.

Article 8 – Customs Duties, Import Taxes, and VAT Responsibility

8.1
All goods offered and sold through this website are shipped under Delivered Duty Unpaid (DDU) terms in accordance with Incoterms 2000. This means the customer bears full responsibility for all costs and obligations related to the importation of goods into the destination country.

8.2
These obligations include, but are not limited to:
(a) payment of import duties, VAT or GST, and other taxes and fees applicable at the place of import;
(b) customs clearance costs, including brokerage, inspection, or handling fees imposed by customs authorities, postal services, or courier companies;
(c) compliance with local laws, product regulations, restrictions, and certification requirements in the country of delivery.

8.3
The seller (“trader”) does not act as the importer. Ownership and responsibility for the goods transfer to the customer at the time of shipment. The trader is not liable for delays, holds, refusals of entry, or penalties arising from the customer’s failure to comply with import regulations.

8.4
The trader provides the necessary commercial documents for international shipment (including the commercial/pro forma invoice, product description, and declared value). However, the trader does not guarantee that the documentation or goods will meet the specific regulatory requirements of the importing country. The customer bears full responsibility for verifying whether the goods can be imported, are subject to restrictions, or require special permits.

8.5
The customer agrees to indemnify and hold the trader harmless against any costs, claims, fines, or fees imposed by customs authorities or third parties resulting from non-compliance with import regulations.

8.6
Customers are advised to contact their local customs office or review import regulations before placing an order to avoid unexpected costs, delays, or refusals of entry.

Article 9 – CESOP Compliance

As of 2024, payment service providers register transaction data in the CESOP system in accordance with EU regulations.
The trader complies with these requirements, which may affect the monitoring and reporting of payments.

Article 10 – Compliance and Warranty

The trader ensures that the products comply with the contract and meet legal requirements.
Complaints concerning defects must be submitted in writing within 14 days.
Products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days unless otherwise agreed.
In the event of delays, the trader will inform the consumer within 14 days of the order date.
Orders are shipped under terms that make the customer the recipient and responsible party for all import processes.
The trader ensures compliance with international shipping regulations but is not liable for delays or issues during customs clearance.
Failure by the customer to meet import obligations does not constitute grounds for order cancellation or refund.

Article 12 – Complaints Procedure

Complaints must be submitted in writing within 7 days of discovering the issue.
The trader will respond to the complaint within 14 days. If a longer processing time is required, an estimated resolution date will be provided.

Article 13 – Disputes

These general terms and conditions are governed by Dutch law.
Disputes will first be resolved amicably. In the absence of agreement, disputes will be submitted to the competent court in the Netherlands.